Appalachia Digital Accelerator
Jackson County
Jackson County, North Carolina is building a future where all residents can access the high-speed internet and digital tools they need to thrive. Developed through the Appalachia Digital Accelerator, the county’s Connectivity Plan outlines a vision for expanding broadband access, improving affordability, and fostering digital inclusion. With mountainous terrain, aging infrastructure, and a high percentage of residents living in poverty or without reliable access, Jackson County’s digital divide is complex — but solvable. This plan lays the foundation for a more connected and resilient community.
Jackson County
We’re not just working to close the digital divide — we’re building the foundation for long-term opportunity. This plan reflects the voices of our community and a shared commitment to expanding access, skills, and tools for all. From our mountains to our main streets, we’re making real progress toward a more connected and accessible future.
Jackson’s Connectivity Plan offers a roadmap to address the county’s broadband access and adoption challenges. Developed with input from local stakeholders, the plan focuses on improving service availability, increasing digital literacy, and expanding device access — particularly for aging residents and low-income households. Rather than become a broadband provider itself, the county is seeking to expand infrastructure through partnerships with ISPs and by leveraging state and federal grant programs. The plan also outlines strategies to establish public Wi-Fi, community technology hubs, and digital training programs to ensure every resident can participate in the digital economy.
More than 1 in 5 Jackson County residents lack internet access entirely.
Over 60% of residents rely on dated copper infrastructure, with only 15% of households within reach of fiber broadband.
75% of survey participants said they would take online courses if broadband improved – highlighting strong interest in digital opportunity.
Residents said they would consider telecommuting or starting an online business if they had reliable broadband — underlining the economic potential of connectivity.
What’s Next
Jackson County has launched its first “Ready, Set, Connect” Resource Fair and kicked off a digital skills training program as part of its broader digital inclusion efforts. The county is now preparing to expand these trainings directly into more communities, ensuring everyone has access to the tools and knowledge needed to thrive. More programs and partnerships are on the way as Jackson continues building momentum.
A project in partnership with the Appalachian Regional Commission (ARC), which contributed $6.3 million (80% of the total project cost).
